Frequently Asked Questions
Can I find LL Product in stores?
What is your refund, return and cancellation policy?
Cancellations: We have a limited cancellation window due to being a small "print-on-demand" shop. If your order has already been processed, we unfortunately cannot cancel or refund your order.
Refunds & Returns: We accept returns when there is a mistake found on personalized items that were correctly inputted by you (the client) on the original order. As of 2020, we no longer accept returns of any other type due to being a print on demand shop.
I have seen your images being used by other people. Are they your artwork?
The images used are produced by the Loralee Lewis Studio, by artisans commissioned by Loralee Lewis™ with full copyrights, and/or in the case of Public Domain images are refinished with copyright. Loralee Lewis™ a Trademarked brand.
What kind of papers and materials and printing do you use?
We use a variety of papers depending on the product you purchase. We strive to use the best quality of products. Our luxury papers are thicker even than the other leading online paper retailers (who offer high quality paper in their own right). Our heaveist weight invitation paper registers at a whopping 700 GSM! We print with all types of paper and weights depending on clients needs and budgets. We print on a digital press, foil presses, and more!
How long will it take to receive my product?
Most orders take seven to fourteen business days to ship. Rush orders can be accommodated with a rush fee 29.95 + additional shipping depending on the item size and your location. Keep in mind that most of our items are custom print items.
When will I receive my invitation proof?
You should receive a proof of your invitation within three business days of your order. Once you approve the invitation proof, your items are printed and shipped! If you are a completely custom order it may take longer. We only proof invitations and invitation inserts. We do not send proofs of coordinating items (water bottle labels, banners, etc.).
Where do you ship and how fast?
We ship anywhere in the world, Our packages are sent via UPS, FedEx, USPS, and USPS priority mail (2-3 days domestic, 6-14 days international) depending on the product you purchase.
I have a FedEx and/or UPS account. Can overnight my package via my account?
We no longer ship items using client's accounts. We only ship our items independently via UPS, FedEx, USPS Priority mail or USPS Express (1 day delivery for a small additional fee). Please email us if you will need USPS Express delivery.
Do you do custom work?
Due to time constraints, Loralee and her team no longer offer custom collections.
I ordered your Premium Wallpaper. How do I hang it?
Here is a direct link to how to hang your wall covering. We recommend professional installment, but it is not required. Water-activated and pre-coated with adhesive, simply spray your wall and position your paper. No paste needed. Full instructions are emailed to your inbox when your order is shipped.
I found an invitation I like but it does not match my colors? Can you change the color?
Wedding orders can be matched to a swatch and/or pantone color at no additional cost. (We recommend sending us the swatch for exact matches.) If you have found a party invitation and/or announcement you like and want to change the color, we do accommodate those requests as well for a fee. Please inquire at info@loraleelewis.com
I received my shipping tracking code, but have not received my package. Could it be lost?
Please email us and we will work together to track it down or come up with a good solution. If you are ordering from Australia, please note that Australian post often does not scan the packages until arrival on your doorstep. Australians may only see a scan from Los Angeles, California and then no tracking until it arrives on your doorstep. Canadians may see similar issues.
I approved my proof, but I just received my invitations in the mail and I put the wrong date?
These things happen. No worries! If you approved the invitation proof before hand with the incorrect date, we give 25% off reprint. Please email us and we will get you set up with new invites.
I just got my package in the mail and it's beautiful, but I found a few things I'm not happy about?
That's not right! We want our customers to be 100% happy with their items. Please email info@loraleelewis.com to resolve any and all issues.
